Refund policy
Return & Refund Policy
Return Window
You may request a return within 30 days of the delivery date shown on your tracking.
Eligibility & Condition
To be eligible for a return, items must be unworn, unused, and in their original packaging, with any protective stickers or tags still attached where applicable.
Earrings & Pierced Jewelry
For hygiene reasons, earrings and other pierced jewelry cannot be returned once removed from their original packaging unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number, a description of the issue, and photos of the item and packaging where applicable.
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or full refund at no additional cost to you. In some cases, you may not be required to return the item.
Missing Items
Some orders may arrive in separate packages. If part of your order hasn't arrived, check the tracking information and allow additional time if multiple shipments are indicated. If your tracking shows the entire order as delivered but an item is still missing, contact us with your order number.
Change-of-Mind Returns
For eligible returns that are not the result of a damaged, defective, or incorrect item, return shipping costs are the customer's responsibility. Once the returned item is received and inspected, an approved refund will be issued to the original payment method.
Refunds
Once your return is received and inspected, or a damaged, defective, or incorrect-item claim is approved, we will notify you of the refund status. Approved refunds will be issued to your original payment method.
After a refund is processed, it may take several business days to appear on your account depending on your bank or payment provider.
Exchanges
We do not currently offer direct exchanges. If you would like a different size, color, or style, you may return the eligible original item according to this policy and place a new order.
Cancellations & Order Changes
Contact us as soon as possible after placing your order if you need to cancel or modify it. We will make every effort to accommodate your request before fulfillment begins. Once an order has entered fulfillment or shipped, we may be unable to cancel or modify it.
Non-Returnable Items
The following items are not eligible for return:
- Earrings and other pierced jewelry that have been removed from their original packaging, except when damaged, defective, or incorrect.
- Items specifically marked as final sale at the time of purchase.
- Items that have been worn, used, damaged after delivery, or otherwise do not meet the eligibility requirements above.
How to Start a Return
To request a return, contact us through our Contact page and include your order number and the item(s) you would like to return. We will provide instructions for completing your return.