Shipping policy
How Our Orders Ship Nocturne works with third-party fulfillment partners who prepare and ship orders directly to you. We do not hold or pack inventory ourselves. This lets us offer a curated catalog without the delays of maintaining our own warehouse, but it also means delivery times can vary by item and destination rather than following a single fixed schedule.
Order Processing We begin working on your order as soon as it's placed. You'll receive an order confirmation by email right away, and a separate shipping confirmation with tracking information as soon as your order leaves our fulfillment partner.
Estimated Delivery Because different pieces in our catalog can ship from different fulfillment locations, delivery windows vary by product and by destination. We don't publish a single fixed "delivery in X days" promise, because it wouldn't be accurate for every item. Once your order ships, use the tracking link in your shipping confirmation email for the most accurate, up-to-date delivery estimate. As a general rule, international orders take longer than domestic U.S. orders.
Shipping Charges Shipping charges are calculated and shown at checkout before you pay. For orders shipping within the United States:
- Standard Shipping: $8.00
- Standard Shipping is free on U.S. orders of $70.00 or more
- Express Shipping: $15.00
For international orders, shipping is calculated at checkout using live carrier rates (via USPS or DHL Express) based on your address and order weight — there is no flat international rate.
Multiple-Item Orders and Separate Packages If your order contains more than one item, those items may ship from different fulfillment locations and can arrive in separate packages on different days. If this happens, each package will have its own tracking number, and you may notice a difference in delivery dates between items in the same order. This is expected and does not mean part of your order was lost.
Tracking Every order ships with tracking. You'll receive your tracking number by email once your order is on its way. If you don't receive it within a reasonable time after ordering, please reach out through our Contact page with your order number.
Address Accuracy Please double-check your shipping address at checkout. We are not responsible for orders delayed, misdelivered, or lost because of an incorrect or incomplete address entered at checkout. If you notice an error, contact us as soon as possible — see our Return & Refund Policy for how quickly we need to hear from you.
Delivery Delays Occasionally shipments are delayed by customs processing, carrier disruptions, weather, or other events outside our control. We know this is frustrating — if your order is taking longer than the tracking page suggests it should, contact us and we'll help you look into it with the carrier.
Lost Packages If tracking shows no movement for an extended period, or your package appears to be lost in transit, contact us through our Contact page with your order number. We'll work with the carrier and our fulfillment partner to locate your package or arrange a resolution.
Packages Marked "Delivered" But Not Received If tracking shows your package as delivered but you haven't received it, first check with neighbors and anyone else at the delivery address, and look around porches, mailrooms, or other safe drop locations, since carriers sometimes mark packages delivered slightly before or after the customer notices them. If you still can't locate it after 48 hours, contact us and we'll help investigate with the carrier.
International Shipping We currently ship to the United States and to the following countries: United Arab Emirates, Australia, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, and Sweden.
Customs, Duties, and Import Taxes For international orders, your shipment may be subject to customs fees, import duties, or taxes charged by your country once it arrives. These charges are set by your local government and are not included in your order total or our shipping charge — they are the responsibility of the customer. We're not able to predict the exact amount, as it depends on your country's import rules at the time of delivery.
Questions If you have any questions about an order's shipping status, reach out through our Contact page with your order number and we'll help.